FSM water utility rated best in Pacific

19/05/2013

Pohnpei Utilities Corporation in the Federated States of Micronesia (FSM) has been rated the Best Performing Pacific Water Utility of the Year according to the 2012 edition of the Pacific Water and Wastewater Utilities Benchmarking Report, released recently by the Pacific Water and Wastes Association (PWWA).<!--more-->

The utilities that participated in the benchmarking survey reflected in the new report are supplying water to about 1.8 million people and provide wastewater services to approximately half a million people in the Pacific.

Other top performers named in the report include: Water Authority Fiji, rated Best Wastewater and Sanitation Utility, the Samoa Water Authority was named the Best Human Resources Management Performing Utility, Water PNG received the Best Customer Service Performing Utility accolade and the Tonga Water Board as the best financial performer.

The PWWA report presents the performance results of 22 water utilities in the Pacific region and was prepared with the support of the Pacific Region Infrastructure Facility (PRIF).

The PRIF partners – the Asian Development Bank (ADB), Australia, New Zealand, the World Bank Group, the European Commission, and European Investment Bank – are assisting Pacific governments with improving infrastructure and services in the region.

Technical performance, drinking water quality, customer services, human resources management and financial sustainability were among the indicators the participating Pacific water and waste water utilities were assessed on.

This is the second benchmarking report prepared by PWWA and it has been well received by water utilities throughout the region. Based on this experience PWWA has adopted a strategy for continued water utility benchmarking in the Pacific region.

The Pacific Water and Wastewater Utilities Benchmarking Report may be viewed in full via the following websites: <a href="http://www.pwwa.ws">www.pwwa.ws</a> and <a href="http://www.theprif.org">www.theprif.org</a>.

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