State of art call centre showcases Tonga’s potential


The senior management team of Tonga’s first call centre, ProComm Services, is on a visit to New Zealand as part of the company’s efforts to market the services its highly scalable, state of art facility in Nuku’alofa can offer potential clients in New Zealand and Australia.<!--more-->

The team, comprising Sisi Fine, Managing Director; Takeshi Tamura, Director and Tevita Kilisimasi Ha’apai visited the <b>Pacific Islands Trade &amp; Invest</b> (PT&amp;I) offices in Auckland last week, seeking to tap into its networks for identifying clients during their three week campaign in New Zealand.

Launched in March 2013, ProComm Services went on stream just ahead of the arrival of superfast broadband in the country last month (as reported in <b>Pacific Periscope</b>). ProComm is in an excellent position to harness the power of the superfast internet connectivity unleashed in the country for the benefit of its clients.

Tonga’s primary telecommunication services provider Tonga Communication Company (TCC) outsources most of its help-desk type jobs and other relevant client services relationship (CSR) work to ProComm Services. The company has 35 call centre agents working on a 24/7 shift at present. Its infrastructure and equipment have enough capacity for the call centre to be expanded to 1,000 seats at short notice.

ProComm’s call centre agents are highly qualified and are New Zealand educated. Mr Sisi Feni said many potential applicants turned up everyday to their offices to apply as call centre agents.

Manuel Valdez, COO and Head of Investments, <b>PT&amp;I </b>NZ, helped put ProComm in touch with a management consultancy company to have preliminary discussions with ProComm directors for possible joint venture arrangements in identifying clients in New Zealand, up-skilling of contact centre agents, capacity building, and other related matters.